How We Work

What to expect info graphic

Project timeline/ Terms and conditions

This is a timeline of what you can expect from Vanilla Paper Art 

    1. First contact and/or consulting
    2. +/_ 10 working days after style questionnaire has been received you will receive a PDF document with the first ideas for your invites (digital mock-up) and a quote for that specific designs.
    3. Deposit is paid which includes pre-decision samples (of your digital card designs) and one Final Draft physical sample (this is the physical sample of how your invitations will look like on delivery). Any additional physical samples will be charged for at R50 per sample + postage
  • Please note that all paper and embellishment required for your samples is subject to availability of stock at our studio. You will receive your pre-decision sample pack if you are struggling to visualize the design in digital form. *Please note: this is only a Pre-decision sample and by no means reflect the quality of the final product. This is just to help you make a final decision about your design, you will receive your perfect quality final draft after your design has been finalized!
  • All wording and spelling must be checked at this point before printing of final sample.

 

  1.  The final sample and products will be produced with your choice of paper and embellishments (based on availability, you will be informed and given different options should your specific choices not be available) Physical final draft will be released once digital mock-up has been approved (and 50% deposit have been received) within 10 working days after approval of digital mock-up.
  2. Once signed approval has been received, printing of your order will commence. No changes will be allowed after this point, so please make sure all wording and spelling is correct before approving the final draft.
  3. You can expect your order within 14 working days after signed approval have been received. Please keep in mind: your order is very important to us, but when we are very busy, we would rather take a little longer to finish your order and do it perfectly, than rush and risk your disappointment!
  4. Please note, for orders larger than 50 an additional 7 working days will be required for delivery.
  5.  50% Deposit is required upon accepting of quote, remainder at final delivery. No products will be released before full payment.
  6.  If quotation is less than R 2000 full amount is payable on accepting of quote.
  7.  Additional Items not quoted for in accepted quote will be added to the invoice for final payment.
  8. Cancellation: should the quote be accepted and then cancelled before payment a cancellation fee of R 250 is applicable to cover costs of samples and design fee.
  9. Deposit is not refundable, R 500 cancelation fee after deposit is paid is applicable.
  10. Quotes are valid for 30 days.
  11. Designs and pre-decision samples remains the intellectual property of Vanilla Paper Art, and may not copied without permission.
  12.  Vanilla Paper Art reserves the right to cancel the agreement if contractual obligations are not met.
  13.  By signing the quotation a contractual agreement is entered into and the terms and conditions in this document is binding to both parties.

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